For further information or to apply for a job at Bag Borrow or Steal™, please email careers@bagborroworsteal.com.
Position: Customer Care Representative
Location: Bolingbrook, IL
This position is responsible for answering customer questions regarding membership, product availability, shipment status and billing questions that are received via telephone, live chat and email. Must be computer and Internet literate and possess excellent oral and written communication skills.
Responsibilities:
- Draft responses to live chat sessions in a multiple session environment with professional and grammatically correct answers.
- Answer phone calls with positive upbeat manner. Quickly determine the reason for the call and respond within guidelines established by the company.
- Answer all emails using templates provided as well as customizing as appropriate using correct spelling and grammar.
- Make appropriate outbound calls to respond to customer inquiries and to maintain customer account information.
- Be able to multi-task within the above functions.
Requirements:
- 2 years experience in a fast paced call center environment.
- Excellent communications skills both oral and in writing.
- Both computer and Internet literate.
- Attentive to detail and strong organizational skills.
- Must be able to work flexible hours when required. May include both second shift and weekends.
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Position: Software Test Engineer
We are looking for individuals who are highly motivated to ensure that we have the best quality experience by creating and executing the test cases that proves what we are building will meet this bar. You will be working with program management and product development in testing that our e-commerce platform meets the goals of the business and the desires of our customers from start to finish. Learn from an experienced team with a drive to succeed by joining the company creating a brand new shopping experience in an entirely new space "borrowed luxury".
Responsibilities:
- designing test cases for regression as well as new feature functional testing
- utilizing automation test tools for regression testing
- participating with development and program management during spec reviews to aid in designing test cases and set a test plan
- develop test strategies and plans
- usability testing, acceptance testing, and regression testing on a variety of supported browsers
- able to perform database queries to validate data integrity and accuracy
- utilize defect tracking software to record and track bugs/issues
- work closely with developers in defect resolution
- assist in researching customer problem reports relating to our service
Responsibilities:
- 3+ years software hands-on quality assurance testing
- 2+ years creating and writing test plans and test scripts
- Experience with defect tracking systems and other software life cycle management tools (Jira)
- Ability to work in a fast-paced environment with quick release cycles
- Self-motivated and willingness to take initiative and apply extra effort when needed
- Knowledge of how to test web based applications that make use of HTML, Javascript, CSS and AJAX
Responsibilities:
- Capacity for attention to important details
- Experience or ability to quickly learn QA automation tools (ex. Quick Test Pro)
- Familiarity with SQL and data retrieval from a relational database: MySQL, SQL Server, Oracle, etc.
- Familiarity with Linux operating systems
- Experience with configuration management or deployment scripts (ex. Maven, Capistrano)
Position: Web Developer
We are looking for a seasoned Web Developer to assist in the design, development, and maintenance of a fast-growing quick paced e-commerce start up. Our ideal candidate has experience with current web standards, best practices, trends, and has a passion for creating usable websites. Experience developing web applications with AJAX and JavaScript frameworks a significant plus.
Responsibilities:
- Development using XHTML, CSS, Photoshop, and JavaScript.
- Find creative, scalable, and maintainable solutions.
- Work with other team members to share knowledge
Requirements:
- 5+ years Web development experience.
- Knowledge of current web development standards and trends (XHTML, CSS, and JavaScript).
- Experience with Photoshop or equivalent.
Position: Web Designer
The Web Designer will be responsible for crafting strategic design solutions for the web site, marketing e-mailings, vendor presentations, occasional print pieces. The ideal candidate will be highly motivated, detail-oriented, have a strong look and feel portfolio with retail ecommerce and/or direct response experience and comfortable in a fast-paced, deadline oriented environment.
Responsibilities:
- Crafting strategic design solutions for the web site, marketing e-mailings, vendor presentations, occasional print pieces
- Collaborating with multidisciplinary teams to continually improve the user experience
- Upholding the company brand in all projects
- Responding to day-to-day internal creative needs and meeting scheduled deliverable hand-off dates
- Collaborating with the Creative team to both follow and grow creative and production processes
Requirements:
- Proficiency in Adobe and Macromedia graphics software
- Ability to take direction to meet creative and business objectives
- Solid understanding of the relationship between content, visual design, user interface and technology
- Ability to work under deadlines, manage concurrent projects, and quickly turn projects around
- Strong creative problem-solving skills and attention to detail
- Experience in high end consumer products a plus.
- Strong look and feel portfolio
- Retail ecommerce and/or online direct response experience
- UI design experience
- Excellent communication skills
- Understanding of HTML, browser capabilities
- Experience with diverse content - static, dynamic variables, rich-media, etc
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