Bag Borrow Or Steal Borrow Collect and Share Luxury
Happy Cinco De Mayo! Take an extra 20% off BUY…Use promo code CINCODEMAYO20 at checkout.
 

FREQUENTLY ASKED QUESTIONS

ABOUT US

 
What do other customers think about the borrowing experience?
What do other customers think about the buying experience?
What do other customers think about the selling experience?
What does the press say about Bag Borrow or Steal?

MY ACCOUNT


How do I update my email address?
How do I reduce the frequency of emails I receive from you?

HOW DOES BORROW WORK


How does "BORROW" work?
Why do I need a credit check?
Do you offer insurance?
How much does shipping cost?
How long will it take to get my rental after you receive my order?
Can I get my requested item sooner?
Do you ship to P.O. boxes, APOs or international addresses?
What taxes apply to my order?
What is your return policy on borrowed items?
How long will it take to receive a refund or credit?
How long can I borrow an item?
How do I return an item when I am done borrowing it?
How do I cancel a return?
What happened to the Wait List?
What is the Wish List?
What happens if I fall in love with an item and want to keep it? Can I buy it?
Can I borrow more than one item at a time?
Is it possible to change the borrowing term for an item I rented?
When is my credit card charged for an item rental?
What is an authorization?
Are rental items new? What condition are the rental items in?
Are these replicas?
What are some advantages to borrowing instead of buying?
What if the item I'm borrowing becomes dirty or breaks?
What should I do with the security tag that is attached to my rental?
Do you accept checks or money orders?
Can I buy instead of borrow?

HOW DOES BUY WORK


How does "BUY" work?
How much does shipping cost?
How long will it take to get my purchase after you receive my order?
Can I get my requested item sooner?
Do you ship to P.O. boxes, APOs or international addresses?
What taxes apply to my order?
Are there limits to the number of items I can purchase?
What should I do with the security tag that is attached to my purchase?
What is your return policy on purchased items?
How do I return a purchased item?
How long will it take to receive a refund or credit?
Are these replicas?
What condition are "BUY" items in?
Do you accept checks or money orders?

HOW DOES SELL WORK

 
How does "SELL" work?
What designer brands do you buy?
Where do I find the submission form?
How do I upload images of the items I want to sell?
How do you determine if my item is authentic or not?
How do you determine the amount of your offer?
Do you negotiate?
How quickly will I get paid?
How will I know when I've been paid?
What if you lose my item?
Do you buy shoes and/or clothes?

How do I update my email address?

Answer:
Login to your Bag Borrow or Steal account and click on My Account. On Personal Information page, click Edit Customer Information. Update your information and then click save.

How do I reduce the frequency of emails I receive from you? 

Answer:
Login to your Bag Borrow or Steal account and click on My Account, then click on Account Information, then click on Manage Your Bag Borrow or Steal Emails. Update your preferences and then click update now to save the information. It may take up to seven days to see your email preference changes.

How does "BORROW" work?  

Answer:
All you have to do is find the perfect bag, enjoy it, return it and repeat. No membership is required and there are no hidden fees. The price you see includes everything (rental, shipping & insurance). Sales tax is required in some states.
Browse handbags and accessories now!

Why do I need a credit check? 

Answer:
Due to the high value of the accessories we are renting we must ensure we are renting to legitimate customers. Therefore we reserve the right to perform credit checks on our customers at any time. Typically, credit checks are only performed for the rental of items that are marked "Credit Check Required." We may contact you for additional information in order to complete a credit check. We also reserve the right to cancel your order and/or require a deposit. If you do not wish to have a credit check performed, please contact our Customer Service and we can cancel your order.

Do you offer insurance?  

Answer:
Yes, damage insurance is included in the price of each rental. Please note insurance does not cover theft or loss. You will be responsible for the full retail price of the item if it is stolen or lost. If we notice multiple cases of excessive damage to your rentals we reserve the right to close your account at any time.

How much does shipping cost? 

Answer:
Standard shipping is free on all Bag Borrow or Steal rentals. If you need an item in a hurry you will have the option to upgrade to expedited shipping at checkout for an additional fee. Return shipping is also free for all rentals.

Shipping Option Fee
Standard FREE
Three-Day $19.95
Two-Day $24.95
Overnight $29.95

How long will it take to get my rental after you receive my order? 

Answer:
When we receive your order, it may take 1-2 days to process. Once the item is shipped you will receive it within 5-6 business days with our free standard shipping option.

Can I get my requested item sooner? 

Answer:
Yes, we offer three expedited shipping options. Select your preferred shipping option when you place your order.

Shipping Option Arrival Time
Standard Arrives within 5-6 business days and includes return ground shipping.
Three-Day Arrives within 4 business days when order is placed before 12pm CST and includes return ground shipping.
Two-Day Arrives within 2 or 3 business days when order is placed before 12pm CST and includes return ground shipping.
Overnight Arrives the next business day when order is placed before 12pm CST and includes return ground shipping.

Do you ship to P.O. boxes, APOs or international addresses? 

Answer:
Currently, we are not able to ship to P.O. boxes, APOs or international addresses.

What taxes apply to my order?  

Answer:
We are required to collect sales tax for deliveries to the following states: California, Florida, Georgia, Illinois, Massachusetts, New Jersey, New York, North Carolina, Texas, Utah, Washington and Wisconsin.

What is your return policy on Borrowed items? 

Answer:
It's important to us that you're happy with your order. Borrowed items may be returned based on the policy below.

You may return your borrowed item WITHIN 2 BUSINESS DAYS of receipt.

  • A refund will be given based on the total amount, less any expedited shipping fees.
  • Items must be unworn and in the original condition in which they were received.
  • 'Guaranteed Authentic' tags must be attached. Items WITHOUT 'Guaranteed Authentic' tags are subject to a full month Borrow term.

How long will it take to receive a refund or credit? 

Answer:
For any refunds/credits of returned items, please allow 2-3 business days after the item has arrived at our Fashion House, in order for us to inspect and process the return. After the return is confirmed valid, the refund will be issued.

How long can I borrow an item?  

Answer:
There is no time limit for borrowing. As long as your account remains in good standing, the frequency of item rotation is up to you. Your credit card will automatically be charged at the end of the rental term if you have not yet returned the rental item.

How do I return an item when I am done borrowing it? 

Answer:

  1. Visit the BORROWING NOW page in My Account and click on Return an Item
  2. Select the item(s) you want to return
  3. Place the return receipt form inside the box with the item(s) you are returning (along with dustbags or other included items)
  4. Affix the shipping label to the outside of the box
  5. Print the return receipt and shipping label*
  6. Drop your package at any UPS location
  7. You will be sent an email confirmation when we receive your package
*If you do not have a printer, give us a call at 866-922-2267 and we will mail you the return receipt form and shipping label. Please note that you will be responsible for all rental fees while you are waiting for the return receipt and shipping label. Most public libraries and mailing centers offer printing services if you want to return the item sooner.

How do I cancel a return? 

Answer:
It is not necessary to cancel a return. Just keep enjoying your item(s) and return them when you are ready.

What happened to the Wait List? 

Answer:
In our continuing effort to improve our service, we have decided to remove the Wait List. Please come back to our site regularly to find new items you can enjoy immediately.

What is the Wish List? 

Answer:
The Wish List (formerly My Favorites) allows you to save items that you're thinking about borrowing or purchasing. If they're available you can click Borrow or Purchase Now now.

What happens if I fall in love with a rental item and want to keep it? Can I buy it?  

Answer:
Rental items can only be purchased outright if the item is being moved to the BUY section of our website. We will send you an email notification giving you the option to purchase the item if this occurs.

Can I borrow more than one item at the same time?  

Answer:
The number of items you can borrow at the same time is subject to your credit approval per our Terms & Conditions.

Is it possible to change the borrowing term for an item I rented?  

Answer:
No. In an effort to simplify our offering, we are no longer offering multiple terms. If you would like to change from Weekly or Quarterly to Monthly, please contact customer service at 1-866-922-2267.

When is my credit card charged for an item rental? 

Answer:
Item rental, sales tax (where required) and optional expedited shipping fees will occur on the date an item is shipped. Item renewals will be charged at the end of your rental term.

What is an authorization? 

Answer:
When you have placed an item in your Shopping Bag, an initial authorization is placed on your credit card to verify the validity of the credit card and the funds. Once the transaction is authorized and is complete, the actual amount will be charged to your credit card. If an order is canceled, please allow 2-3 business days for this authorization of funds to be released (this is dependent on your financial institution's timing standards).

Are rental items new? What condition are the rental items in? 

Answer:
Rental items are like-new. There should only be minor signs of wear and tear. Vintage items may have additional wear and tear due to the age and rarity of the item. Each item is cleaned and inspected before it goes back on the shelf. Please notify customer service at 866-922-2267 if your item does not meet this standard.

Are these replicas? 

Answer:
Each and every item on our site is 100% guaranteed authentic. We do not buy, sell or rent replicas.

What are some advantages to borrowing instead of buying?  

Answer:

  • You can carry new accessories every month
  • You can carry the same item worn by your favorite celebrity
  • You have the flexibility to keep an item as long or as short as you like and only pay for the time you used it
  • You can save money and space by resisting the urge to accumulate a closet full of items that you rarely use

What if the item I'm borrowing becomes dirty or breaks? 

Answer:
We've got you covered. Damage insurance is included in the price of each rental. Please note insurance does not cover theft or loss. You will be responsible for the full retail price of the item if it is stolen or lost. If we notice multiple cases of excessive damage to your rentals we reserve the right to close your account at any time.

What should I do with the security tag that is attached to my rental?  

Answer:
The Certified Authentic tag is your assurance that the item you've received is 100% authentic. It must remain attached to the item you've borrowed while you inspect it, and if you return the item. You will not receive a refund if you return the item without the Certified Authentic tag. If you keep the item, you can remove the tag, throw it away and enjoy your rental.

Do you accept checks or money orders? 

Answer:
We are not accepting checks or money orders at this time.

Can I buy instead of rent? 

Answer:
We offer merchandise you can buy on the "BUY" section of our site.

How does "BUY" work?  

Answer:
The "BUY" section of our website is a great source for buying designer accessories. It is stocked with gently used accessories that we have either moved out of our rental collection or that have been purchased directly from our customers. All of these accessories undergo an authentication process before they are posted on the site for sale and authentication is guaranteed.

How much does shipping cost (item purchase)? 

Answer:
Standard shipping is free on all orders. If you need an item in a hurry you will have the option to upgrade to expedited shipping at checkout for an additional fee.

How long will it take to get my purchase after you receive my order?  

Answer:
When we receive your order, it may take 1-2 days to process. Once the item is shipped you will receive it within 5-6 business days with our free standard shipping option.

Can I get my requested item sooner (item purchase)? 

Answer:
Yes, we offer three expedited shipping options. Select your preferred shipping option when you place your order.

Shipping Option Arrival Time
Standard Arrives within 5-6 business days.
Three-Day Arrives within 4 business days when order is placed before 12pm CST.
Two-Day Arrives within 2 or 3 business days when order is placed before 12pm CST.
Overnight Arrives the next business day when order is placed before 12pm CST.

Do you ship to P.O. boxes, APOs or international addresses? 

Answer:
Currently, we are not able to ship to P.O. boxes, APOs or international addresses.

What taxes apply to my order?  

Answer:
We are required to collect sales tax for deliveries to the following states: California, Florida, Georgia, Illinois, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, Texas, Utah, Washington and Wisconsin.

Are there limits to the number of items I can purchase?  

Answer:
No.

What should I do with the security tag that is attached to my purchase?  

Answer:
The Certified Authentic tag is your assurance that the item you've received is 100% authentic. It must remain attached to the item you've purchased while you inspect it and if you return the item. If you keep the item, you can remove the tag and enjoy your new purchase.

What is your return policy on purchased items? 

Answer:
It's important to us that you're happy with your order. Purchased items may be returned based on the policies below.

You may return your purchased item WITHIN 30 DAYS of receipt. FINAL SALE items are not eligible for return.

  • Customers are responsible for return shipping fees and insurance. We recommend insuring the package upon its return. Bag Borrow or Steal is not responsible for returns that are lost in transit.
  • Items must be unworn and in the original condition in which they were received.
  • 'Guaranteed Authentic' tags must be attached. Items WITHOUT 'Guaranteed Authentic' tags WILL NOT be accepted for return.
Items returned within 7 DAYS of receipt:
  • A refund will be given based on the total purchased amount, less any expedited shipping fees.
Items returned within 8-30 DAYS of receipt:
  • Please contact our Customer Service Team at rma@bagborroworsteal.com to receive a Return Merchandise Authorization (RMA) number. The RMA number must be included on the return form.
  • A refund will be given based on the total purchased amount, less a 5% restocking fee and any expedited shipping fees.

How do I return a purchased item? 

Answer:
Repackage your purchased item to include all original packaging materials (boxes, dust bags, tissue) and a copy of your receipt. Simply choose your own method of shipping and send your package to Fashion House address:

BBOS
2114 Eagle Drive
Middleton, WI 53562

How long will it take to receive a refund or credit? 

Answer:
For any refunds/credits of returned items, please allow 2-3 business days after the item has arrived at our Fashion House, in order for us to inspect and process the return. After the return is confirmed valid, the refund will be issued.

Are these replicas? 

Answer:
Each and every item on our site is 100% guaranteed authentic. We do not buy, sell or rent replicas.

What condition are the "BUY" items in?  

Answer:
We carry both Brand New and Pre-Owned items. The condition of each item is noted in the Condition Definitions on the corresponding product page. Condition will vary by product and the price of each item will be impacted by its condition. Each item is cleaned and inspected before it is sold. Please notify customer service at 866-922-2267 if your item does not meet this standard.

Do you accept checks or money orders? 

Answer:
We are not accepting checks or money orders at this time.

How does "SELL" work?  

Answer:

  • Fill out our quick and easy online submission form.
  • Choose your selling method at the bottom of the form — either sell or consign.
  • Upload your pictures and submit the form.
  • You will receive an e-mail with either a price quote or a decline, usually within one business day.
  • If you receive a price quote, you can accept or decline the quote. Note: Did you know you can earn 10% more by choosing to be paid with store credit?
  • If you accept the quote, you can print a pre-paid UPS shipping label. Carefully package your item, affix the label to the outside of the box, and drop it off at any authorized UPS location.
  • Once we receive your item, it will go through an inspection and authentication process. If it passes, and you choose to sell your item, we will issue your payment within 3-7 business days. If you choose consignment, your item has 120 days to sell. Once your item sells, we will issue your payment within 7 business days. If your item does not pass the inspection and authentication process, we will send the item back to you at our expense.
  • Fill out our Submission Form now!

What designer brands do you buy?  

Answer:
Handbags: Alexander Mcqueen, Alexander Wang, Anya Hindmarch, Balenciaga, Bottega Veneta, Burberry, Carlos Falchi, Cartier, Celine, Chanel, Chloe, Christian Louboutin, Dior, Elizabeth and James, Emilio Pucci, Fendi, Givenchy, Goyard, Gucci, Hermes, Karl Lagerfeld, Jimmy Choo, Judith Leiber, Lanvin, Louis Vuitton, Marc Jacobs, Michael Kors, Miu Miu, Moschino, Mulberry, Philip Lim, Prada, Proenza Schouler, Rebecca Minkoff, The Row, Tod's, Tom Ford, Valentino, Versace, Victoria Beckham, Saint Laurent.

Jewelry: Alexis Bittar, Burberry, Cartier, Chanel, Charriol, Dannijo, Dior, David Yurman, Erikson Beamon, Fallon Jewelry, Fendi, Gucci, Hermes, Ippolita, Jennifer Meyer, Joh n Hardy, Judith Ripka, Lanvin, Louis Vuitton, Marni, Miu Miu, Pamela Love, Prada, Shourouk, Tom Binns, Tiffany & Co., Van Cleef & Arpels.

Watches: Burberry, Cartier, Chanel, Fendi, Gucci, Hermes, Louis Vuitton, Michael Kors, Michele, Rolex, Tag Heuer.

Sunglasses: Chanel, Chloe, Dior, Gucci, Louis Vuitton, Prada, Tiffany & Co., Tom Ford.

Shoes: AlaÏa, Alexander Mcqueen, Alexander Wang, Balmain, Burberry, Celine, Chanel, Chloe, Charlotte Olympia, Dior, Christian Louboutin, Fendi, Givenchy, Gucci, Guiseppe Zanotti, Hermes, Jimmy Choo, Lanvin, Louis Vuitton, Marni, Miu Miu, Nicholas Kirkwood, Prada, St. Laurent, Tods, Tom Ford, Valentino .

Where do I find the submission form?  

Answer:
In order to access the item submission form, you need to create a free account. Once you're signed into your account, click the "SELL" link in the main navigation then click "SELLING OPTIONS". From there click "SUBMISSION FORM" button, and submit the form.

How do I upload images of the items I want to sell? 

Answer:
After taking the picture(s) with a digital camera, you will need to save them to your computer. In the submission form, you will click "browse" next to the image upload field. From there, find the file on your computer where the image is and double click it. It will then appear in the image upload field. If you have multiple images you can then click "Add another image". When you're done, you simply click "submit form".

How do you determine if my item is authentic or not?  

Answer:
Your item will be reviewed by our in-house authentication experts who draw on extensive experience and familiarity of luxury goods to review the quality of materials, stitching, hardware, shape, color, serial numbers, holograms, dust bag, receipt, manufacturer's registration and authentication cards, original price tag - to name the top inspection points.

How do you determine the amount of your offer?  

Answer:
Your item will be reviewed by our in-house authentication experts, and our offer will be based on a number of factors: the age and condition of your item, rarity, retail price, sales of comparable items, current fashion trends, and the inclusion of original materials, such as dust bag, receipt, manufacturer's registration and authentication cards, original price tag, etc.

Do you negotiate?  

Answer:
Generally, no. However, if potential sellers are able to provide additional information or original materials (like dust bag, receipt, manufacturer's registration and authentication cards, original price tag, etc), we may reevaluate a submission.

How will I get paid?  

Answer:
After your item is authenticated and accepted, we will send you a check via US Mail or issue a store credit to your Bag Borrow or Steal account, if you chose that form of payment. A store credit can be used at BagBorroworSteal.com and automatically applies to your next transaction - you don't have to do anything. And it never expires!

How will I know when I've been paid?  

Answer:
If we accept your item, you will receive an e-mail telling you that we are buying your item. It will confirm that either a check is in the mail or a credit has been issued to your Bag Borrow or Steal account, depending on the form of payment you've chosen. You can also check the status of each submission in the "Selling History" through your online account.

What if you lose my item?  

Answer:
We supply a pre-paid shipping label from UPS for your convenience. If your item is lost in transit AFTER the package has been scanned by UPS, we will honor the price you accepted and send you a check for that amount.

We will also take responsibility for the item while it's in our possession. Once your item reaches our warehouse it is safe, and we have checks and balances in place to keep track of it. If we have to return the item to you and it's lost, we will file a tracer investigation with UPS. If they approve the claim, we will honor the price you accepted and send you a check for that amount.

Do you buy shoes and/or clothes?  

Answer:
In addition to accepting submissions for handbags, jewelry, sunglasses and watches, we have recently started accepting unworn women's shoes in sizes 7-10, as well as scarves and belts.

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Bag Borrow or Steal, Handbags, Seattle, WA

New Flat-Rate Shipping & Free Rental Returns

Now rent or buy as many items as you wish - and only pay one flat fee to ship everything. There's no limit to the size of your order. And as always, free return shipping on all rentals is included.