These shoes are in overall gently loved condition. There are some light scratches on the right heel and on the hardware. The outsoles show moderate signs of use as well. The insoles also appear worn, and there is a small hole in the insole of the right shoe. They ship with an additional set of heel tips, a designer dust bag, and box. RETURN POLICY: Shoes may be returned in the condition received. They must be in the original box and/or packaging with the security tag attached.