These shoes are clean and in overall good condition. The uppers and heels are in good condition - there are a few scuffs and scratches on the exterior. The outsoles have some light wear and the zipper pull is slightly frayed. The outsoles show moderate signs of use. The insoles are clean. RETURN POLICY: Shoes may be returned in the condition received. They must be in the original box and/or packaging with the security tag attached.