These shoes are clean and in overall good condition. The uppers and heels have a few light scratches. The outsoles show moderate signs of use, with a large scuff on the tip of the left shoe. The insoles are clean. They ship with a designer dustbag, box, and an extra pair of heel tips. RETURN POLICY: Shoes may be returned in the condition received. They must be in the original box and/or packaging with the security tag attached.