These shoes are clean and in overall good condition. The uppers and heels are in good condition (and have some slight scuff marks ? add a remark like this if needed). The soles show moderate signs of use. The insoles are clean, in good condition and show moderate signs of use. Return Policy: Shoes may be returned in the condition you received them and must be in the original box and/or packaging with the security tag attached. Shoes returned within 7 days of receipt are eligible for a credit card refund. Shoes returned within 8-14 days of receipt will receive a store credit for the purchase price. Please note: shipping is non-refundable.