These shoes are clean and in overall good condition. The uppers and heels are free of scuffs. One of the laces is beginning to fray. The outsoles show light signs of use, but do not appear to have been worn outdoors. The insoles are clean. They ship with a designer box. RETURN POLICY: Shoes may be returned in the condition received. They must be in the original box and/or packaging with the security tag attached.