These shoes are clean and in overall good condition. The uppers and heels are in good condition and have some light scuff marks. The soles show moderate signs of use. The insoles are clean, in good condition and show moderate signs of use. Return Policy: Shoes may be returned in the condition you received them and must be in the original box and/or packaging with the security tag attached. Shoes returned within 7 days of receipt are eligible for a credit card refund. Shoes returned within 8-14 days of receipt will receive a store credit for the purchase price. Please note: shipping is non-refundable.