These shoes are in overall fair condition. The insoles are in good condition. However, the heels, soles and uppers all show significant signs of use. Return Policy: Shoes may be returned in the condition you received them and must be in the original box and/or packaging with the security tag attached. Shoes returned within 7 days of receipt are eligible for a credit card refund. Shoes returned within 8-14 days of receipt will receive a store credit for the purchase price. Please note: shipping is non-refundable.