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FREQUENTLY ASKED QUESTIONS

 

ABOUT US
Does Bag Borrow or Steal have a store location?


HOW DOES BORROW WORK
How does "Borrow" work?
Why do I need a credit check?
Do you offer insurance?
What if I damage an item I am borrowing?
How much does shipping cost?
How long will it take to get my rental after you receive my order?
Can I get my requested item sooner?
Why is my item not eligible for expedited shipping?
Do you ship to P.O. boxes, APOs or international addresses?
What taxes apply to my order?
What is your return policy on Borrowed items?
How long will it take to receive a refund or credit?
How long can I borrow an item?
How do I return an item when I am done borrowing it?
How do I cancel a return?
What happens if I fall in love with an item and want to keep it? Can I buy it?
Can I borrow more than one handbag at a time?
Is it possible to change the borrowing term for an item I rented?
When is my payment method charged for an item rental?
What is an authorization?
Are rental items new? What condition are the rental items in?
Are these replicas?
What are some advantages to borrowing instead of buying?
What should I do with the security tag that is attached to my rental?
What payment methods do you accept?
Can I buy instead of rent?


HOW DOES BUY WORK
How does "Buy" work?
How much does shipping cost?
How long will it take to get my purchase after you receive my order?
Can I get my requested item sooner?
Why is my item not eligible for expedited shipping?
Do you ship to P.O. boxes, APOs or international addresses?
What taxes apply to my order?
Are there limits to the number of items I can purchase?
What should I do with the security tag that is attached to my purchase?
What is your return policy on purchased items?
How do I return a purchased item?
How long will it take to receive a refund or credit?
Are these replicas?
What condition are the Shop to Buy items in?
What payment methods do you accept?
How does Affirm payment plan work?


HOW DOES SELL WORK 
How does "SELL" work?
What designer brands do you buy?
Where do I find the submission form?
How do I upload images of the items I want to sell?
How do you determine if my item is authentic or not?
How do you determine the amount of your offer?
Do you negotiate?
How will I get paid?
How will I know when I've been paid?
What if I want to end my consignment term before the 120 day expiration?
What if you lose my item?
Do you buy shoes and/or clothes?


Does Bag Borrow or Steal have a store location?

Answer:
No, we are currently online-only.

How does "Borrow" work? 

Answer:
All you have to do is find the perfect bag, enjoy it, return it and repeat. No membership is required and there are no hidden fees. The price you see includes everything (rental & shipping). Sales tax is required in some states. Browse handbags and accessories now!

Why do I need a credit check? 

Answer:
By initiating a purchase or requesting a borrow from BBOS, you give us permission to use the information you provide to conduct one or more credit checks at any time. You give us permission to perform credit checks for all transactions, including for those items marked "Credit Check Required." We may contact you if we need additional information to complete a credit check. If you do not want BBOS to perform a credit check, please notify Customer Service so that we can cancel your order. BBOS reserves the right to cancel your order at any time.

Do you offer insurance?  

Answer:
No, we do not currently offer damage insurance. If we are not able to clean or repair the item and offer it for future rentals, it will be considered damaged. If it is considered damaged, you will be responsible for the full retail price of the item and the item will then be returned to you once you have paid for the item. If we notice multiple cases of excessive damage to your rentals we reserve the right to close your account at any time.

If the item is stolen or lost, you will also be responsible for the full retail price of the item. We will provide you with a receipt so you can work with your insurance company, if applicable. If we notice multiple cases of theft of loss to your rentals we reserve the right to close your account at any time.

What if I damage an item I am borrowing? 

Answer:
If you return an item with excessive or abusive damage exceeding normal wear and tear, you are responsible for the full retail price of the item and we will return the item to you.

Examples of excessive or abusive damage are:

How much does shipping cost? 

Answer:
Standard shipping is free on all Bag Borrow or Steal rentals. If you need an item in a hurry you will have the option to upgrade to expedited shipping at checkout for an additional fee. Return shipping is also free for all rentals.

Shipping Option Fee
Standard FREE
Three-Day $19.95
Two-Day $24.95

How long will it take to get my rental after you receive my order? 

Answer:
When we receive your order, it may take 1-2 days to process. Once the item is shipped you will receive it within 5-6 business days with our free standard shipping option.

Can I get my requested item sooner? 

Answer:
Yes, we offer two expedited shipping options. Select your preferred shipping option when you place your order.

Shipping Option Arrival Time
Standard Arrives within 5-6 business days and includes return ground shipping.
Three-Day Arrives within 4 business days when order is placed before 12pm CST and includes return ground shipping.
Two-Day Arrives within 2 or 3 business days when order is placed before 12pm CST and includes return ground shipping.

Why is my item not eligible for expedited shipping? 

Answer:
Your item will take additional time to process and ship.

Do you ship to P.O. boxes, APOs or international addresses? 

Answer:
Currently, we are not able to ship to P.O. boxes, APOs or international addresses.

What taxes apply to my order?  

Answer:
We are required to collect sales tax for deliveries to the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, Texas, Utah, Washington and Wisconsin.

What is your return policy on Borrowed items? 

Answer:
It's important to us that you're happy with your order. Borrowed items may be returned based on the policy below.

You may return your borrowed item WITHIN 2 BUSINESS DAYS of receipt.

How long will it take to receive a refund or credit? 

Answer:
For any refunds/credits of returned items, please allow 2-3 business days after the item has arrived at our Fashion House, in order for us to inspect and process the return. After the return is confirmed valid, the refund will be issued.

How long can I borrow an item?  

Answer:
There is no time limit for borrowing. As long as your account remains in good standing, the frequency of item rotation is up to you. Your payment method will automatically be charged at the end of the rental term if you have not yet returned the rental item.

How do I return an item when I am done borrowing it? 

Answer:

  1. Go to our full website (www.bagborroworsteal.com), Visit the Enjoying Now page in My Account on the website and click on Ready to Make a Return
  2. Select the item(s) you want to return
  3. Place the return receipt form inside the box with the item(s) you are returning (along with dustbags or other included items)
  4. Affix the shipping label to the outside of the box
  5. Print the return receipt and shipping label*
  6. SCAN your package at any UPS location
  7. You will be sent an email confirmation when we receive your package
*If you do not have a printer, give us a call at 866-922-2267 and we will mail you the return receipt form and shipping label. Please note that you will be responsible for all borrowing fees while you are waiting for the return receipt and shipping label. Most public libraries and mailing centers offer printing services if you want to return the item sooner.

How do I cancel a return? 

Answer:
It is not necessary to cancel a return. Just keep enjoying your item(s) and return them when you are ready.

What happens if I fall in love with a rental item and want to keep it? Can I buy it?  

Answer:
Rental items can only be purchased outright if the item is being moved to the Shop to Buy section of the mobile site. We will send you an email notification giving you the option to purchase the item if this occurs.

Can I borrow more than one handbag at a time?  

Answer:
You are allowed to borrow one (1) handbag per calendar month. After three (3) successful borrowed handbags, you may be eligible to borrow two (2) handbags per calendar month. Eligibility is not guaranteed.

Is it possible to change the borrowing term for an item I rented?  

Answer:
No, In an effort to simplify our offering, we are no longer offering multiple terms. If you would like to change from Weekly or Quarterly to Monthly, please contact customer service at 866-922-2267.

When is my payment method charged for an item rental? 

Answer:
Item rental, sales tax (where required) and optional expedited shipping fees will occur on the date an item is shipped. Item renewals will be charged at the end of your rental term.

What is an authorization? 

Answer:
When you have placed an item in your Shopping Bag, an initial authorization is placed on your payment method to verify the validity of the payment method and the funds. Once the transaction is authorized and is complete, the actual amount will be charged to your payment method. If an order is canceled, please allow 2-3 business days for this authorization of funds to be released (this is dependent on your financial institution's timing standards).

Are rental items new? What condition are the rental items in? 

Answer:
Rental items are like-new. There should only be minor signs of wear and tear. Vintage items may have additional wear and tear due to the age and rarity of the item. Each item is cleaned and inspected before it goes back on the shelf. Please notify customer service at 866-922-2267 if your item does not meet this standard.

Are these replicas? 

Answer:
Each and every item on our site is guaranteed authentic. We do not buy, sell or rent replicas.

What are some advantages to borrowing instead of buying?  

Answer:

What should I do with the security tag that is attached to my rental?  

Answer:
The Certified Authentic tag is your assurance that the item you've received is authentic. It must remain attached to the item you've borrowed while you inspect it, and if you return the item. You will not receive a refund if you return the item without the Certified Authentic tag. If you keep the item, you can remove the tag, throw it away and enjoy your rental.

What payment methods do you accept? 

Answer:
We accept the following payment methods: Visa, MasterCard, Discover, American Express and PayPal. We do not accept checks or money orders at this time.

Can I buy instead of rent? 

Answer:
We offer merchandise you can buy on the 'Shop To Buy' section of the mobile site.

How does "Buy" work? 

Answer:
Shop to Buy is a great source for buying designer accessories. It is stocked with gently used accessories that we have either moved out of our rental collection or that have been purchased directly from our customers. All of these accessories undergo an authentication process before they are posted on the site for sale and authentication is guaranteed.

How much does shipping cost (item purchase)? 

Answer:
Standard shipping is free on all Shop to Buy orders. If you need an item in a hurry you will have the option to upgrade to expedited shipping at checkout for an additional fee.

How long will it take to get my purchase after you receive my order?  

Answer:
When we receive your order, it may take 1-2 days to process. Once the item is shipped you will receive it within 5-6 business days with our free standard shipping option.

Can I get my requested item sooner (item purchase)? 

Answer:
Yes, we offer two expedited shipping options. Select your preferred shipping option when you place your order.

Shipping Option Arrival Time
Standard Arrives within 5-6 business days.
Three-Day Arrives within 4 business days when order is placed before 12pm CST.
Two-Day Arrives within 2 or 3 business days when order is placed before 12pm CST.

Why is my item not eligible for expedited shipping? 

Answer:
Your item will take additional time to process and ship.

Do you ship to P.O. boxes, APOs or international addresses? 

Answer:
Our Buy section is available for international shipping. We are able to ship to international addresses. We do NOT ship to P.O. boxes or APOs at this time.

What taxes apply to my order?  

Answer:
We are required to collect sales tax for deliveries to the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, New Jersey, New York, North Carolina, Texas, Utah, Washington and Wisconsin.

Are there limits to the number of items I can purchase?  

Answer:
No.

What should I do with the security tag that is attached to my purchase?  

Answer:
The Certified Authentic tag is your assurance that the item you've received is authentic. It must remain attached to the item you've purchased while you inspect it and if you return the item. If you keep the item, you can remove the tag and enjoy your new purchase.

What is your return policy on purchased items? 

Answer:
It's important to us that you're happy with your order. Purchased items may be returned based on the policies below.

You may return your purchased item WITHIN 4 DAYS of receipt for a MERCHANDISE CREDIT.

How do I return a purchased item? 

Answer:
Repackage your purchased item to include all original packaging materials (boxes, dust bags, tissue) and a copy of your receipt. Simply choose your own method of shipping and send your package to our Fashion House address:

BBOS
2114 Eagle Drive
Middleton, WI 53562

How long will it take to receive a refund or credit? 

Answer:
For any refunds/credits of returned items, please allow 2-3 business days after the item has arrived at our Fashion House, in order for us to inspect and process the return. After the return is confirmed valid, the refund will be issued.

Are these replicas? 

Answer:
Each and every item on our site is guaranteed authentic. We do not buy, sell or rent replicas.

What condition are the Shop to Buy items in?  

Answer:
The condition of each Shop to Buy item is noted on the corresponding product page. Condition will vary by product and the price of each item will be impacted by its condition. Each item is cleaned and inspected before it is sold. Please notify customer service at 866-922-2267 if your item does not meet this standard.

What payment methods do you accept? 

Answer:
We accept the following payment methods: Visa, MasterCard, Discover, American Express and PayPal. We do not accept checks or money orders at this time.

How does Affirm payment plan work? 

Answer:
We strive to bring affordable luxury to our customers. Finance your purchase over 3, 6, or 12 months with Affirm payment plans. To participate, simply select Affirm as your payment method and place your order with Bag Borrow or Steal. After placing your order with Bag Borrow or Steal, you will be redirected to the Affirm website to complete your payment plan. NOTE: Affirm is available for Buy items only. Our Borrow items are not eligible for Affirm.

How does "SELL" work?  

Answer:

What designer brands do you buy?  

Answer:
We are interested in purchasing the following items (with $250 minimum retail price):

Handbags & Small Leather Goods: 3.1 Phillip Lim, Alexander McQueen, Alexander Wang, Anya Hindmarch, Balenciaga, Bottega Veneta, Burberry, Cartier, Celine, Chanel, Chloe, Christian Louboutin, Dior, Fendi, Givenchy, Goyard, Gucci, Hermes, Jimmy Choo, Judith Leiber, Louis Vuitton, Marc Jacobs, MCM, Miu Miu, Moschino, Mulberry, Off-White, Prada, Saint Laurent, Salvatore Ferragamo, Stella McCartney, Tod's, Valentino, Versace, Victoria Beckham.

Jewelry & Accessories: Alexis Bittar, Cartier, Chanel, Charriol, David Yurman, Dior, Gucci, Hermes, IPPOLITA, John Hardy, Judith Ripka, Louis Vuitton, Tiffany & Co..

Watches: Burberry, Cartier, Chanel, Fendi, Gucci, Hermes, Louis Vuitton, Michael Kors, Michele.

Sunglasses: Burberry, Celine, Chanel, Chloe, Dior, Fendi, Gucci, Jimmy Choo, Louis Vuitton, Prada, Saint Laurent, Tiffany & Co., Tom Ford, Valentino, Versace.

Shoes: Burberry, Chanel, Chloe, Christian Louboutin, Dior, Fendi, Giuseppe Zanotti, Gucci, Hermes, Jimmy Choo, Louis Vuitton, Manolo Blahnik, Miu Miu, Prada, Saint Laurent, Salvatore Ferragamo, Tod's, Valentino.

Where do I find the submission form?  

Answer:
In order to access the item submission form, you need to create a free account. Once you're signed into your account, click the "SELL" link in the main navigation then click "SELLING OPTIONS". From there click "SUBMISSION FORM" button, and submit the form.

How do I upload images of the items I want to sell? 

Answer:
After taking the picture(s) with a digital camera, you will need to save them to your computer. In the submission form, you will click "browse" next to the image upload field. From there, find the file on your computer where the image is and double click it. It will then appear in the image upload field. If you have multiple images you can then click "Add another image". When you're done, you simply click "submit form".

How do you determine if my item is authentic or not?  

Answer:
Your item will be reviewed by our in-house authentication experts who draw on extensive experience and familiarity of luxury goods to review the quality of materials, stitching, hardware, shape, color, serial numbers, holograms, dust bag, receipt, manufacturer's registration and authentication cards, original price tag - to name the top inspection points.

By submitting an item to Bag Borrow or Steal for Consignment or Direct Buy, you are representing that the item is authentic. If Bag Borrow or Steal determines in its sole discretion, that an item you submit for Consignment or Direct Buy is counterfeit or not authentic, Bag Borrow or Steal will return the item to you and you authorize Bag Borrow or Steal to charge you a $50 Authentication Fee.

If you resubmit the item or the item is returned to Bag Borrow or Steal for any reason, you authorize Bag Borrow or Steal to charge you an additional $50 Authentication Fee.

How do you determine the amount of your offer?  

Answer:
Your item will be reviewed by our in-house authentication experts, and our offer will be based on a number of factors: the age and condition of your item, rarity, retail price, sales of comparable items, current fashion trends, and the inclusion of original materials, such as dust bag, receipt, manufacturer's registration and authentication cards, original price tag, etc.

Do you negotiate?  

Answer:
Generally, no. However, if potential sellers are able to provide additional information or original materials (like dust bag, receipt, manufacturer's registration and authentication cards, original price tag, etc), we may reevaluate a submission.

How will I get paid?  

Answer:
After your item is authenticated and accepted we will issue your payment via PayPal, check or a store credit to your Bag Borrow or Steal account, depending on which form of payment you've chosen. A store credit can be used at BagBorroworSteal.com and automatically applies to your next transaction - you don't have to do anything. And it never expires!

How will I know when I've been paid?  

Answer:
If we accept your item, you will receive an e-mail letting you know that we are buying your item. Depending on the form of payment you've chosen, it will confirm that either you've been paid via PayPal, check or a store credit has been issued to your Bag Borrow or Steal account. You can also check the status of each submission in the "Selling History" section of your online account.

What if I want to end my consignment term before the 120 day expiration? 

Answer:
Bag Borrow or Steal will return the item to you and you authorize Bag Borrow or Steal to charge you a $50 Early Cancellation & Processing Fee.

What if you lose my item?  

Answer:
We supply a pre-paid shipping label from UPS for your convenience. If your item is lost in transit AFTER the package has been scanned by UPS, we will honor the price you accepted and send you a check for that amount.

We will also take responsibility for the item while it's in our possession. Once your item reaches our warehouse it is safe, and we have checks and balances in place to keep track of it. If we have to return the item to you and it's lost, we will file a tracer investigation with UPS. If they approve the claim, we will honor the price you accepted and send you a check for that amount.

Do you buy shoes and/or clothes?  

Answer:
In addition to accepting submissions for handbags, jewelry, sunglasses and watches, we have recently started accepting unworn women's shoes in sizes 7-10, as well as scarves and belts.