We look forward to helping you during these hours:
Monday - Friday: 6am - 6pm PST
Saturday: 7am - 1pm PST
Sunday: closed
If you'd like to send us an email now,
we'll promptly get back to you when our
Customer Service Center is open:
customerservice@BagBorrowOrSteal.com
Thanks.
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- "I can't tell you enough how much I LOVE, love, love this site. You guys make me look so good. Everywhere I go, from places like the gym, the mall, and even work, I hear tons of compliments. I'm guilty of being greedy, the only people I tell are people I will never see again, or people I know that don't know my people. I know I should tell my friends, but then I won't look so Cool, Successful, and Trendy. But I do spread the word, so you gotta give me that. I better wrap this is up before this turns into an essay on why you guys or so great. So thanks again for a very creative, affordable, unique, etc. WEBSITE. ( P.S. Thanks for the super fast shipping. ) " - Thanh
- "Wow you guys! Your site is so good I even caught my boyfriend checking it out. he couldn't believe that there is live help and an actual phone number to a real person! The best website I've ever seen. Not just because of the people but the designers,the styles, the options. Well too many great things to type I'd be here all day. Please don't ever go away. Oh yeah thanks for making the world a more fashionable and attractive place to be. From a more enlightened and stylin' fan. " - Sherie
- "Oh man I'm living large! Everyone is blown away by my handbags-- I get compliments every day. My first bag was such a hit I had to "steal" it-- I mean when a guy tells you he loves your bag so much HE is jealous-- ya gotta get that bag. THANK YOU! I can finally afford to be as stylish as I want! " - Avanya
- "I could not love this site any more!! As a stay-at-home mom with little kids, I don't always have the occasion (or the finances) for an expensive bag, but it doesn't mean I don't love them! Thanks for giving EVERYONE a way to be stylish, no matter their lifestyle! You've given at least one mom a way to treat themselves affordably :) You guys are the best! " - Jenny
- "Me an my blabbermouth: I told EVERYONE about this site, and now all my friends are members, too! I *almost* wish I had kept it to myself, but I guess that wouldn't make me a very good friend, would it? It's like Christmas getting new bags in the mail. I go to this website several times a day, and there are always new bags each time! This is just awesome. I'm sold. Psssst, hey, what about Shoe Borrow or Steal so we'll have designer feet to match our snazzy purses? ;)" - Sarah
- "This BBOS concept makes more sense to me now than it did when I signed up. I borrowed a bag that I HAD to have and I even put in a request to steal it after it arrived, that's how much I loved it! Well here I am two months later... I am ready for a new bag and sick of the old one, which pretty much reflects my personal handbag buying history. This time I didn't have to spend $500.00 on my whim! Great concept, and MANY THANKS TO BBOS!!!" - Michelle
- "Wow!I received my first bag today and I do admit I was a little standoffish at first, but let me tell you I LOVE MY BAG! I always wanted to carry a designer bag and BBOS made it possible. You guys are awesome!!!! " - Angela
- "I heard about your website on Fox last Thursday, and by Friday morning I was already a member! A girl can never have too many bags, and I want to say thanks to you guys for making it possible for us on a budget to be in and stylish! " - LaTrina
- "Not only does Bag, Borrow, or Steal make it easy to stay up on the latest trends with all their fantastic choices,but they also have the most AMAZING customer service I've ever dealt with!!! I'm sold - this company is awesome!!! " - Teresa
- "No more poor quality 'knock offs' for me!! Living in New York it's so easy to buy the cheap fakes but now I can wear the real thing and feel great. I just got my first bag (I love it!!!) and there IS a difference wearing the orginal, it's in your walk. Thanks!! " - Florence
- "You are going to save me so much money! I have already forwarded your website to many of my girlfriends. I just wanted to say a BIG THANK YOU from a HUGE PURSE FANATIC!" - Nicole
- "I tried to keep this a secret, but I couldn't hide my happiness each time I went out and was complemented on my bags. Working in the fashion industry, I know the value of a designer bag. Each season yields more and more desirable accessories, but for most of us on a budget, we can only look and wish. Well, not anymore! I love this service and I will forever brag, borrow and steal from your fabulous collection." - Rebekah
- "Bag Borrow or Steal is a great website. It gives girls a chance to feel good and carry a great looking purse. I am such a purse freak! This website gives me a chance to try a whole bunch and feel great. I LOVE this website. I have told classmates and friends, even my mom is excited. I Love this. :)" - Jennifer
- "Hello, I'm a woman of a certain age who loves handbags. I have never been able to have a designer bag before. Thank you, thank you, thank you. 70 but whose counting!" - Carolyn
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BORROW FROM US WITH CONFIDENCE.
Our Designer Accessories are 100% Authentic
Every item in our collection is certified authentic and goes through a rigorous 10-point refurbishing process before we send it to you, so you can be assured it will arrive in like-new condition.
Your Complete Satisfaction is 100% Guaranteed
WE WANT YOU TO LOVE IT. If you are not happy with an item you rent from us, you can receive a refund or credit if the item is returned to UPS and the return label barcode is scanned within 2 business days of receiving the item. If it is beyond 2 business days, please contact us, and we will issue you a credit that you can apply towards future membership fees, rentals or purchases.
Avelle will gladly accept outlet returns for Avelle store credit within 14 days of receipt, provided the Avelle 'certified authentic' tag is still attached to the item. All Outlet returns will be in the form of Avelle store credit only. No credit card refunds. Customers are responsible for return shipping and insurance. Original shipping fee is non-refundable.There are no refunds or credits for merchandise returned after 14 days or without an attached tag. (Avelle is not responsible for returns sent outside of this policy.)
You have three options for getting Premier Access — and all of them include a complimentary Rental Credit!
- $5 per month (1 year for $60) + $60 Rental Credit!
- $6.65 per month (3 months for $19.95) + $19.95 Rental Credit!
- $9.95 per month + $9.95 Rental Credit!
Membership includes other exclusive benefits too.
- Save over 20% on borrowing rates
- Priority access to new arrivals
- Queue for most popular accessories
- Private Outlet sales and first access to other sales
- Earn rewards for every dollar you spend
WE LOVE TO REWARD YOU!
Introducing the new Avelle Rewards Loyalty Program.
It pays to belong to Avelle. Our Loyalty Rewards offer you 2 ways to earn credit towards free rentals more quickly and easily.
1) JOIN OR RENEW YOUR MEMBERSHIP and receive up to $60 in rewards instantly.
2) EARN 10 LOYALTY POINTS FOR EVERY DOLLAR YOU SPEND at Avelle on rentals, purchases, even shipping (on everything except gift cards). That's about twice as many points as before! Every 1,000 points converts to $10 in Avelle Rewards — posted daily to your Avelle Rewards account.
BEST OF ALL: you can “spend” your rewards any way you want on rental fees, full-price merchandise, insurance, or expedited shipping fees. (Discounted Outlet purchases are not eligible.)
Watching your Loyalty Rewards grow is easy, too. When you log into Avelle.com your approximate balance is displayed in the upper right corner — or you can visit My Closet where your Avelle Rewards are updated immediately after any transaction.
GOOD NEWS FOR MEMBERS WITH EXISTING REWARDS POINTS:
Your points have been converted to Avelle Rewards, and are reflected in your current account balance. Additionally you'll now earn Loyalty Points at an even greater rate.
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Testimonials
