We look forward to helping you during these hours:
Monday - Friday: 6am - 6pm PST
Saturday: 7am - 1pm PST
Sunday: closed
If you'd like to send us an email now,
we'll promptly get back to you when our
Customer Service Center is open:
customerservice@BagBorrowOrSteal.com
Thanks.
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- Avelle, the new Bag Borrow or Steal launched in April 2004, pioneering the rental of designer accessories-establishing a new fashion trend in the process.
- Avelle is now the premier destination for luxury designer accessory rentals with the world’s largest collection of designers and styles.
- Avelle is led by a seasoned team, which brings a wealth of knowledge from the realms of fashion, retail, subscription, and ecommerce. Members of the management team have almost 20 years experience at key retailers, such as Nordstrom, Lands’ End, Garnet Hill, and Eddie Bauer.
- Renting designer accessories at Avelle is a simple proposition. Handbags and accessories can be borrowed on an as-needed time frame, weekly for special events, monthly or as long as you want.
- Membership is not required to rent accessories. However, members have many added benefits in the form of discounted rental prices, special outlet savings, first notice of new items, Wait List access for popular items, and generous rewards toward free rentals. Many members rent multiple accessories at a time.
- The membership fee of only $5-10 per month is immediately available as a credit towards rentals. Items can be rented on a weekly, monthly or tri-monthly basis.
- For members who can't bear to part with the beautiful accessory they've rented, they can request to "Steal," or purchase it. And for most all accessories members can apply 50% or more of their rental fees toward purchasing that accessory.
- Avelle designer accessories are 100% guaranteed authentic. Everything is certified authentic and goes through a rigorous refurbishing and authentication process before it ships to a customer—so it arrives like new. If an item doesn't pass our rigorous inspection, it won't go out the door.
- The idea to offer luxury fashion accessories for loan was born when co-founders, Lloyd Lapidus and Greg Pippo, watched their wives and sisters raid each other's closets to borrow the perfect handbag for every outfit or occasion. Assuming all women shared the same passion for designer accessories, the men founded Bag Borrow or Steal, now known as Avelle, creating the ultimate luxury accessory closet and the largest!
- Avelle is based in Seattle, Washington, home to a myriad of successful fashion, retail, subscription and ecommerce businesses.
- Avelle offers members the opportunity to rent more than 4,000 styles of luxury handbags, jewelry, sunglasses, watches and luggage from more than 150 designers, including Chanel, Louis Vuitton, Gucci, Prada, Coach, Stephen Dweck and Vera Wang.
- Avelle has a member base of more than 1.5 million women across the United States, including both members and guests. Our core member is a well-educated, high-income, urban woman who absolutely loves luxury accessories – especially handbags. These women – from college students to grandmothers – are passionate about beautifully crafted accessories and delight in how the right bag pulls together their look and makes them feel fabulous.
- Avelle, the new Bag Borrow or Steal was featured in the Sex and the City movie that came out in May 2008.
- In June 2009, Avelle expanded its service offerings and launched the first major nationwide Professional Handbag Cleaning and Repair Service. This new refurbishment service helps women Keep their favorite designer handbags looking like new and avoid buyer temptation.
- Avelle is focused on feeding women's passions for luxury, fashion and style by offering them more ways to enjoy designer accessories and allows them to have more luxury, more often. Renting designer accessories provides our members with the freedom to indulge in every popular fashion trend (not just one) and easy access to the perfect handbag, jewels or other accessories for every occasion.
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BORROW FROM US WITH CONFIDENCE.
Our Designer Accessories are 100% Authentic
Every item in our collection is certified authentic and goes through a rigorous 10-point refurbishing process before we send it to you, so you can be assured it will arrive in like-new condition.
Your Complete Satisfaction is 100% Guaranteed
WE WANT YOU TO LOVE IT. If you are not happy with an item you rent from us, you can receive a refund or credit if the item is returned to UPS and the return label barcode is scanned within 2 business days of receiving the item. If it is beyond 2 business days, please contact us, and we will issue you a credit that you can apply towards future membership fees, rentals or purchases.
Avelle will gladly accept outlet returns for Avelle store credit within 14 days of receipt, provided the Avelle 'certified authentic' tag is still attached to the item. All Outlet returns will be in the form of Avelle store credit only. No credit card refunds. Customers are responsible for return shipping and insurance. Original shipping fee is non-refundable.There are no refunds or credits for merchandise returned after 14 days or without an attached tag. (Avelle is not responsible for returns sent outside of this policy.)
You have three options for getting Premier Access — and all of them include a complimentary Rental Credit!
- $5 per month (1 year for $60) + $60 Rental Credit!
- $6.65 per month (3 months for $19.95) + $19.95 Rental Credit!
- $9.95 per month + $9.95 Rental Credit!
Membership includes other exclusive benefits too.
- Save over 20% on borrowing rates
- Priority access to new arrivals
- Queue for most popular accessories
- Private Outlet sales and first access to other sales
- Earn rewards for every dollar you spend
WE LOVE TO REWARD YOU!
Introducing the new Avelle Rewards Loyalty Program.
It pays to belong to Avelle. Our Loyalty Rewards offer you 2 ways to earn credit towards free rentals more quickly and easily.
1) JOIN OR RENEW YOUR MEMBERSHIP and receive up to $60 in rewards instantly.
2) EARN 10 LOYALTY POINTS FOR EVERY DOLLAR YOU SPEND at Avelle on rentals, purchases, even shipping (on everything except gift cards). That's about twice as many points as before! Every 1,000 points converts to $10 in Avelle Rewards — posted daily to your Avelle Rewards account.
BEST OF ALL: you can “spend” your rewards any way you want on rental fees, full-price merchandise, insurance, or expedited shipping fees. (Discounted Outlet purchases are not eligible.)
Watching your Loyalty Rewards grow is easy, too. When you log into Avelle.com your approximate balance is displayed in the upper right corner — or you can visit My Closet where your Avelle Rewards are updated immediately after any transaction.
GOOD NEWS FOR MEMBERS WITH EXISTING REWARDS POINTS:
Your points have been converted to Avelle Rewards, and are reflected in your current account balance. Additionally you'll now earn Loyalty Points at an even greater rate.
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