We look forward to helping you during these hours:
Monday - Friday: 6am - 6pm PST
Saturday: 7am - 1pm PST
Sunday: closed
If you'd like to send us an email now,
we'll promptly get back to you when our
Customer Service Center is open:
customerservice@BagBorrowOrSteal.com
Thanks.
BORROW FROM US WITH CONFIDENCE.
Our Designer Accessories are 100% Authentic
Every item in our collection is certified authentic and goes through a rigorous 10-point refurbishing process before we send it to you, so you can be assured it will arrive in like-new condition.
Your Complete Satisfaction is 100% Guaranteed
WE WANT YOU TO LOVE IT. If you are not happy with an item you rent from us, you can receive a refund or credit if the item is returned to UPS and the return label barcode is scanned within 2 business days of receiving the item. If it is beyond 2 business days, please contact us, and we will issue you a credit that you can apply towards future membership fees, rentals or purchases.
Avelle will gladly accept outlet returns for Avelle store credit within 14 days of receipt, provided the Avelle 'certified authentic' tag is still attached to the item. All Outlet returns will be in the form of Avelle store credit only. No credit card refunds. Customers are responsible for return shipping and insurance. Original shipping fee is non-refundable.There are no refunds or credits for merchandise returned after 14 days or without an attached tag. (Avelle is not responsible for returns sent outside of this policy.)
You have three options for getting Premier Access — and all of them include a complimentary Rental Credit!
- $5 per month (1 year for $60) + $60 Rental Credit!
- $6.65 per month (3 months for $19.95) + $19.95 Rental Credit!
- $9.95 per month + $9.95 Rental Credit!
Membership includes other exclusive benefits too.
- Save over 20% on borrowing rates
- Priority access to new arrivals
- Queue for most popular accessories
- Private Outlet sales and first access to other sales
- Earn rewards for every dollar you spend
WE LOVE TO REWARD YOU!
Introducing the new Avelle Rewards Loyalty Program.
It pays to belong to Avelle. Our Loyalty Rewards offer you 2 ways to earn credit towards free rentals more quickly and easily.
1) JOIN OR RENEW YOUR MEMBERSHIP and receive up to $60 in rewards instantly.
2) EARN 10 LOYALTY POINTS FOR EVERY DOLLAR YOU SPEND at Avelle on rentals, purchases, even shipping (on everything except gift cards). That's about twice as many points as before! Every 1,000 points converts to $10 in Avelle Rewards — posted daily to your Avelle Rewards account.
BEST OF ALL: you can “spend” your rewards any way you want on rental fees, full-price merchandise, insurance, or expedited shipping fees. (Discounted Outlet purchases are not eligible.)
Watching your Loyalty Rewards grow is easy, too. When you log into Avelle.com your approximate balance is displayed in the upper right corner — or you can visit My Closet where your Avelle Rewards are updated immediately after any transaction.
GOOD NEWS FOR MEMBERS WITH EXISTING REWARDS POINTS:
Your points have been converted to Avelle Rewards, and are reflected in your current account balance. Additionally you'll now earn Loyalty Points at an even greater rate.
