These shoes are in overall great condition. The uppers and heels are in great condition and free of scuffs. The soles show minimal signs of wear The insoles are clean, in great condition and show very slight signs of use. Return Policy: Shoes may be returned in the condition you received them and must be in the original box and/or packaging with the security tag attached. Shoes returned within 7 days of receipt are eligible for a credit card refund. Shoes returned within 8-14 days of receipt will receive a store credit for the purchase price. Please note: shipping is non-refundable.