These shoes are in overall great condition. The uppers and heels are in great condition and free of scuffs. The soles show minimal signs of wear The insoles are clean, in great condition and show very slight signs of use. There is one small dent on the exterior instep on the right shoe that is hardly noticeable. These pumps do not ship with a designer dust bag. RETURN POLICY: Shoes may be returned in the condition you received them and must be in the original box and/or packaging with the security tag attached.