These shoes are clean and in overall good condition. The uppers and heels are in good condition, with the exception of one small mark on the back of the right heel (about 1/8" long). The outsoles are clean, and do not appear to have been worn outdoors. They ship with a designer box and dust bag. RETURN POLICY: Shoes may be returned in the condition you received them and must be in the original box and/or packaging with the security tag attached.