These shoes are in overall great condition. The uppers and heels are clean, with the exception of a few small scuffs on the toes and back of the heels. The outsoles show minimal signs of wear, and do not appear to have been worn outdoors. The insoles are clean. They ship with a Saks Fifth Avenue box. RETURN POLICY: Shoes may be returned in the condition received. They must be in the original box and/or packaging with the security tag attached.