These shoes are in overall good condition. There are a few small scratches on the outside of the left toe, along with some scuffs near the top and heel of the right shoe. The outsoles show moderate signs of use. The insoles are clean. They ship with two additional heel tips, two designer dust bags, and the original box. RETURN POLICY: Shoes may be returned in the condition received. They must be in the original box and/or packaging with the security tag attached.