These shoes are in overall great condition. The uppers and heels are clean, with the exception of a minor dent and scuff on the right toe. The outsoles show minimal signs of wear, and do not appear to have been worn outdoors. The insoles are clean. They ship with a designer dust bag. They do not include a designer box. RETURN POLICY: Shoes may be returned in the condition received. They must be in the original box and/or packaging with the security tag attached.