These shoes are in overall gently loved condition. The uppers are in good condition, the heels show small black marks on the front of each heel and some wear on the bottom back of the heels. The soles show minor signs of wear. The insoles are clean, in good condition and show very slight signs of use. RETURN POLICY: Shoes may be returned in the condition you received them and must be in the original box and/or packaging with the security tag attached.