These shoes are in overall great condition. The uppers and heels are free of scuffs. The outsoles show minimal signs of wear, and do not appear to have been worn outdoors. The insoles are clean and there is one minor flaw on one of the edges on the insole where there is some wear. These pumps do not ship with the original box. RETURN POLICY: Shoes may be returned in the condition received. They must be in the original box and/or packaging with the security tag attached.