These shoes are in overall like-new condition. The uppers, heels, soles and insoles show no visible signs of use. Return Policy: Shoes may be returned in the condition you received them and must be in the original box and/or packaging with the security tag attached. Shoes returned within 7 days of receipt are eligible for a credit card refund. Shoes returned within 8-14 days of receipt will receive a store credit for the purchase price. Please note: shipping is non-refundable.