These shoes are in overall great condition. The uppers and heels are free of scuffs. The outsoles show minimal signs of wear, and do not appear to have been worn outdoors. The insoles are clean, with very slight signs of use. There is a small area of color transfer on the shoes from the toebox onto the insoles. RETURN POLICY: Shoes may be returned in the condition you received them and must be in the original box and/or packaging with the security tag attached. Shoes returned within 7 days of receipt are eligible for a credit card refund. Shoes returned within 8-14 days of receipt will receive a store credit for the purchase price. Please note: shipping is non-refundable.