Monday - Friday: 8am to 9pm (CST)
Saturday - Sunday: 9am to 3pm (CST)

If you'd like to send us an email now,
we'll promptly get back to you when our
Customer Service Center is open:

customerservice@BagBorrowOrSteal.com
Thanks.

BORROW FROM US WITH CONFIDENCE.

Our Designer Accessories are 100% Authentic

Every item in our collection is certified authentic and goes through a rigorous 10-point refurbishing process before we send it to you, so you can be assured it will arrive in like-new condition.

Your Complete Satisfaction is 100% Guaranteed

If you ever receive something from us that you're not thrilled to carry or wear, please let us know. Your complete satisfaction is our top priority -- and we'll do whatever it takes to make it right.

Why do we need your size?

For your convenience, we'll size this bracelet watch to fit you personally. That way you can wear it right away — no adjustments needed!

How do I find my size:

Simply wrap a measuring tape around the part of your wrist where you like to wear a watch. Then find your measurement on the size chart below.

Plus, membership includes other exclusive benefits too.

* Save over 20% on borrowing rates
* Priority access to new arrivals (you'll hear first!)
* Queue for most popular accessories (sent to you as soon as available)
* Member-only private Outlet sales and first access to other sales
* Earn rewards for every dollar you spend (See "Rewards Program")

There are three options for enjoying the benefits of Bag Borrow or Steal membership.

* $9.95 per month
* $19.95 for 3 months - Save 33%!
* $59.95 for a full year - BEST VALUE! Save almost 50%

Membership will be billed in one easy payment, and you'll be billed separately for each rental.

Who pays for shipping and handling?

There is a $9.95 round trip ticket charge assessed to your account each time you borrow an item. The item ships to you via UPS. When you're ready to borrow an item, simply browse our site and make your selection. When you're ready to return an item you are currently borrowing, send it back using the Return An Item feature in the Enjoying Now section of Your Closet. Shipping fees include insurance for the item during its journey. $9.95 will automatically be billed to your account each time you choose to borrow an item. A signature will be required for receipt of Couture Collection shipments.

How long will it take to receive my item after you receive my request?

As soon we receive your request, we check our inventory to confirm the availability of the item you requested to borrow. If it is available, you will receive your item within 4-5 business days for our standard shipping option. You can expedite your delivery by selecting Overnight or Two-Day shipping options at the time you place your request.

Can I get my requested item sooner?

Yes! We offer four shipping options for each borrow request and Outlet purchase: Overnight, Two-Day, Three-Day and Standard shipping. Simply select your shipping option at the time you place your request.

The shipping option for an item on your Wait List can be changed at anytime before the item becomes available by changing the shipping selection on your Wait List page. Currently, we are not able to ship to P.O. boxes, APOs or international addresses.

Sign up to have the hottest accessories sent to you as soon as they're available!

As a courtesy to our members, you can request that an item currently on loan be sent to you as soon as it's available for borrowing. Just click the "WAIT LIST" button, and we'll take care of everything.

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